Make the most out of helping last minute holiday shoppers. These merchant tips help you take a different approach to selling as the holiday quickly approaches.
We know all too well that employee morale directly impacts customer satisfaction. Since customers vote with their wallets, more morale means more profit!
During this video I bring attention to a topic of critical importance for retailers of all sizes and revenue: Employee Morale. Specifically I share training to elevate employee morale during the remaining days of holiday shopping that lead up to Christmas Day.
In this week's trend report, I share my analysis on model customer service for independent Retailers & Makers.
Based on case studies of Amazon Go and a personal shopping experience with an independent Retailer, I highlight the fundamentals of strategic customer care as well as share customer service trends for 2017. (Yes, 2017!) |
#1 THE FUTURE OF RETAIL
#2 HOW TO DESIGN A FOOLPROOF BRAND EXPERIENCE #3 5 STEPS TO SELL SLOW-MOVING STOCK #4 CREATING A COMMUNITY (AND LOYAL CUSTOMERS) #5 LEARN WHY SHOPLIFTING HAPPENS AND HOW YOU CAN PREVENT IT ARE YOU LOOKING FOR MORE? When you do, you'll get insightful how-to resources, retail inspiration, and time-sensitive deals.
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BUILD RETAIL PROFIT IN SIMPLE, ACHIEVABLE STEPS
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HI, I'M CHRIS GUILLOT!
I made my first sale when I was eight years old and started teaching retail business classes at 20. Now, 23 years after guiding my first clients, I'm here to help you build more profit.
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