​Ep 10: As employers, we're always being watched
We talk about working as a leader under the spotlight and how to address the challenges of having our employees watching not just our words but also our actions, the choices we make, and how we treat people. This is the second of two episodes on the theme of retail leadership and was preceded by an episode on becoming a leader.

In this episode:
  • ​Why traditional training didn’t resonate with Jess as much as one-to-one, hands-on training
  • ​​The importance of understanding the purpose of what you’re doing and gaining employee buy-in of the bigger picture
  • Being clear in communication to avoid sending mixed signals
  • Cultivating awareness of different learning styles and creating two-way dialogue to ensure you’re offering inclusive training that suits a diversity of learning needs
  • Mapping out expectations in a way that is clear for employees
  • Creating a “give-and-take” dynamic rather than forcing information on people
  • The intersection of respect for the leadership role and respect for the person in that role
  • Training someone who has a very different style than you and trying to share your perspective with them
  • Creating a more dynamic training experience with a “Hey, watch me!” approach
  • Being watched by employees when you’re overwhelmed or not handling a situation as well as you’d like
  • Engaging in behavior that we don’t want our employees to engage in
  • Sharing information about what different team members are doing minimize feelings of separation and resentment within the team
  • Vetting ideas to identify real opportunities before taking action
  • Being real with your employees and setting realistic expectations of our consistent leadership style with our behavior