Now, more than ever, we need to refresh our critical thinking and problem solving skills as well as increase our confidence and I would think of no better person to help us breakthrough than Gary Ware.
I remember my first manager-level role — one with employees to train, develop, and retrain should performance fall below expectations. I loved it when my team and I were like a well-oiled machine and never thought about how I would feel if we weren’t.
So I was unprepared when my own manager asked me to have a difficult conversation with an employee whom she suspected was stealing from the business. Whether or not I was prepared, it was a conversation I had to have.
Interviewing is a two-way street. Candidates are selling themselves and you, as the hiring manager, are selling the role, your leadership capacity, the company culture, and the value of the brand. Interviewers are being interviewed by candidates. They study your words and your actions. How you make them feel is an important part of the recruiting and hiring process.
In this week’s episode I share how to sell the job while you’re interviewing potential employees! Have a listen as I speak to the seller inside you.
This week we focus on the customer service vision statement. We explain why this statement is an important tool, how to write one in three easy steps, and how best to use it.
Listen in and learn about this foundational resource that can support, facilitate, and inspire your customer service interactions. By following our guidance, you will come away with a powerful training tool to improve your brand experience for all of your customers. Consistent and Compelling Customer Service: Part 1 — Dissecting your current customer service3/21/2017
From avoiding costly employee errors at the cash wrap to encouraging deeper customer-employee connections, achieving consistent and compelling customer service starts with understanding your current level of service, including what your employees provide and what you’ve fostered in the business.
This week’s trend report, Consistent and Compelling Customer Service: Part 1, teaches you how to better understand customer service archetypes in your business so that you can create the service experience you want for your customers.
We know all too well that employee morale directly impacts customer satisfaction. Since customers vote with their wallets, more morale means more profit!
During this video I bring attention to a topic of critical importance for retailers of all sizes and revenue: Employee Morale. Specifically I share training to elevate employee morale during the remaining days of holiday shopping that lead up to Christmas Day. |
#1 THE FUTURE OF RETAIL
#2 HOW TO DESIGN A FOOLPROOF BRAND EXPERIENCE #3 5 STEPS TO SELL SLOW-MOVING STOCK #4 CREATING A COMMUNITY (AND LOYAL CUSTOMERS) #5 LEARN WHY SHOPLIFTING HAPPENS AND HOW YOU CAN PREVENT IT ARE YOU LOOKING FOR MORE? When you do, you'll get insightful how-to resources, retail inspiration, and time-sensitive deals.
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BUILD RETAIL PROFIT IN SIMPLE, ACHIEVABLE STEPS
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HI, I'M CHRIS GUILLOT!
I made my first sale when I was eight years old and started teaching retail business classes at 20. Now, 23 years after guiding my first clients, I'm here to help you build more profit.
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