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Diversity & Inclusion for Small Businesses: Q&A with Lekeshia Angelique

6/18/2020

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Outstreached arm with hand holding multiple paper shopping bags
If you want to put your passion to work, then it's important to ask the question: What else do I need to know?

In the ongoing fight against bias and racism, which is pervasive in retail customer service, it's important for small businesses, micro businesses, and solopreneurs to consider how  we can use our small and mighty platforms to align passion and purpose.
While you may feel helpless or unsure about what step to take next, remember that you do have agency.

In this episode of Retail Charm School, Diversity & Inclusion professional, Lekeisha Angelique, answers your questions about how to incorporate more inclusive practices in our small business marketing, operations, leadership, and customer service.

IN THIS EPISODE WE DISCUSS:
  • Diversity & Inclusion (D&I) practices
  • D&I in solo owned businesses
  • Customer persona and niching
  • Managing vendor partnerships
  • Value of being transparent
  • Recruiting and hiring employees
  • Employee training and expectations
  • Investigating complaints about bias
  • Houseless and mental health issues
  • Retail loss prevention and bias
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A post shared by Chris Guillot | Retail Coach (@merchantmethod) on Jun 16, 2020 at 11:02am PDT

ABOUT LEKESHIA ANGELIQUE

Lekeshia Angelique is a women's advocate, Army veteran, and the mother of 5 beautiful children. As a mentor for over 20 years, she has developed hugely successful workshops, presentations, and special programs that have touched the lives of thousands of powerful women across the globe. She has worked in the Diversity and Inclusion industry for one of the most diverse organizations in the world advocating for change.

Her signature program Love; H.E.R. takes women on an emotional wellness journey to heal, evolve, and rediscover themselves, revealing Angelique's true passion of empowering women.

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