We know all too well that employee morale directly impacts customer satisfaction. Since customers vote with their wallets, more morale means more profit!
During this video I bring attention to a topic of critical importance for retailers of all sizes and revenue: Employee Morale. Specifically I share training to elevate employee morale during the remaining days of holiday shopping that lead up to Christmas Day.
During this video I bring attention to a topic of critical importance for retailers of all sizes and revenue: Employee Morale. Specifically I share training to elevate employee morale during the remaining days of holiday shopping that lead up to Christmas Day.
Topics Discussed in this Trend Report:
- A story of my own that highlights the importance of employee morale to your customer’s shopping experience
- What we mean when we say “employee morale” and the potential sources of that morale
- Understanding your role in contributing to and alleviating stress in the workplace
- Thinking through how you react to circumstances in your business
- Understanding the unique training needs of each individual on your team
- How to assess the training and resource needs of your business to boost employee confidence
- Different ways to respect employee time within the increased demands of holiday hours
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