From avoiding costly employee errors at the cash wrap to encouraging deeper customer-employee connections, achieving consistent and compelling customer service starts with understanding your current level of service, including what your employees provide and what you’ve fostered in the business.
This week’s trend report, Consistent and Compelling Customer Service: Part 1, teaches you how to better understand customer service archetypes in your business so that you can create the service experience you want for your customers.
This week’s trend report, Consistent and Compelling Customer Service: Part 1, teaches you how to better understand customer service archetypes in your business so that you can create the service experience you want for your customers.
Topics Discussed in this Trend Report:
- We can identify how we want customers to feel and what we want them to hear but still struggle to leverage teachable moments from customer service success stories
- An opening gesture or greeting makes a meaningful and measurable contribution to the customer-employee bond
- Actions speak more loudly than words; open and friendly body language is often more effective than customer service scripts
- Surprise and delight a customer with a low-cost, unexpected token
- Successful customer relationship management is about follow-up
- Sales depend on asking the right questions at the right time
- Give your employees the resources they need to adjust the questions they ask customers
- Customer service superstars are valuable but can be difficult to rely on all the time
- The employee who funnels most customer service issues to a manager appears powerless and therefore can never gain a customer’s trust
- A lack of guidance to solving customer service issues can also pose problems
